Wednesday, October 14, 2015

Clear Choice. Not So Clear

Frustrated is not even the word to describe how I feel this very moment.
I have failed myself in choosing this company as I have been deceived on numerous occasions. As some of you know, I had my front teeth extracted in November last year- that's when the nightmare began. Each time they would tell me that my next appointment will be me getting my permanent solution. And each time, I was disappointed. My disappointment started when they had to make FOUR Essex for me...but let's not even go into details.
After the extraction in November, I was to wait a few months before they would begin surgery. These people had me wait until exactly May 6, 2015 to see me. Who needs their gums to heal for 6 MONTHS after a common extraction, when some people are having same-day implants??
So on May 6, I walked in, believing I would leave with my new smile. Wrong! They told me when they said I would get my "implants" they were referring to the screws- the base for the teeth. Once again, I was let down. I was very upset. After putting in two screws, they told me that they'd need my gums to heal for another 4-6 months. What?? That was when I knew these people were playing games with me, and were only extending my procedure to possibly buy time for themselves. Now I had already paid them the balance of $5,500 (wrote the consultant a check), so nothing was stopping them from working however way they pleased. I told the surgeon that I would need my teeth in before my sister's wedding in August. A couple weeks before the wedding, I went to see him to examine how well my gums and bones had healed around the screws. All it took this man was a glance to turn me back to say my gums needed more time,
An appointment for September 21st was set for me to get my teeth in. I couldn't make it and had to reschedule for October 19th. 
I just got off the phone with the receptionist to ask if I could come take a look at the teeth before I had the surgery, and she said to me: you're not having the teeth in. They will uncover your gums and let that heal for about 3 weeks. 

OK, I'VE HEARD AND HAD ENOUGH. I've reached my boiling point.
These people have made this process (that was meant to be beautiful,) an unbearable one for me. Do you know how many days I take off work to have my surgery done and then I get let down, each time? Do you know how uncomfortable it is for me to eat in public? How uncomfortable it is for me to speak? I can't be as free as I want to for the fear of the artificial piece falling off.

I won't recommend this company (unless you have the patience)
I hope representatives of this company come across this and take actions to better please their customers. They also need to take the initiative to employ new and/or more surgeons.

Again, I failed myself for not researching much about this company. 
$14,500 is not chicken change! *side eye*

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